Your contractor uses Lisa. Here’s what that means for your project.

What’s included, what isn’t, the price, the dates, the payment schedule — before you sign anything.

The proposal, the signature, the changes and the receipts all live at the same link, with your contractor’s name on it.

Every payment is on the schedule you signed, and the request says what it is for before it arrives.

If something changes, you see what it costs and approve it. Nothing is added to your bill after the fact.

She answers from what is written down and shows you the line she answered from. If it isn’t written down yet, she asks your contractor instead of guessing.

Whichever you write in.

Lisa is the office, not the roofer. The company you hired does the job and stands behind it.

If you ask, she says so plainly.